Policy

Refund Policy

AUREN reviews refund and issue requests carefully, with details confirmed through the original order conversation.

Before payment

Please confirm product, size, color, address, and order details before payment. AUREN will help answer questions before checkout is completed.

Because releases are limited, confirmed orders may not always be eligible for cancellation once processing has started.

If there is a concern with an order, contact AUREN promptly with photos, order details, and a clear description so the issue can be reviewed.

Possible resolutions depend on order status, product condition, and the details shared during the review.